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FAQs
Order Making
  • What should I pay attention to before placing an order?
    The following are some information you may focus on before placing orders:

    - ericdress sends goods to you from China. So, you (or the consignee) are importers. In most cases, this means you will be liable for import duties and other taxes. Therefore, on receipt of the items    it's your responsibility to pay the taxes/charges. Dropshippers: please inform your customers about this in advance.

    - Generally, most of the couriers cannot deliver to PO box. So please offer a street address.

    - A valid phone number in your account is needed. Dropshippers - please provide your customer's phone number for couriers.

    - Take note of the *sensor* megapixel rating on digital cameras, not the "interpolated" rating.

    Samples orders are highly recommended before proceeding with large wholesale orders.
  • How to find my favorite items?

    There arevarious kinds of products list on our website. In order to find yourpreferential items, you may refer to the searching skills below:

    1. You may tap the key words to search it or click the certain category to seekfor your favorite products.

     

    2. In every list of our products, there is also an "Advanced Search"button, which can make you easier and quicker to find the free shipping and/orwholesale products.

     

    3. Besides, you can shop according to the sort of Recommended, Best Selling,Price (high to low), Price (low to high) or New Arrival.

  • How to remove item out of cart?

    You should go to your shopping cart and find the item you don't want to buy. Please click the "remove" button on the page. That item will be removed from your shopping cart.

  • What is processing time?

    Processing Time is the time it takes to tailor your dresses. Generally speaking, it will take 15-20 calendar days for professional dressmaker to tailor your dresses.

  • How to change the order information?

    As a rule, once the order has been made, the detailed information (the size, the color, the material, etc.) of the item is not allowed to change anymore.

  • How to creating reviews?

     

    To post your own review on a product, you must have completed purchase of this product. Your review will appear on the product detail page after submission. 


    Here shows how to create a review:

     

    Step 1:

    Sign into your Ericdress.com account and visit "My Account". 

    (Note: You must have completed purchase of the product before creating a review on it.)

     

    Step 2:

    Click the "My Review" button in the My Account section; then you will see a list of items awaiting your reviews. 

     

    Step 3:

    Choose the item you want to review by pressing the "Write a Review" button on the "My Reviews" page. Rate on a 5-star scale for the item and enter your comment in the box provided.

     

    Step 4:

    Preview your review and press the "Submit Review" button.


  • How do I choose the specifications of the item I want?
    The best way is contacting our customer service to offer us your information. Also when you want to check out, please go to your shopping cart and find the "add remark" button. You can leave a message for us if you have specific requests regarding an item such as size, color, etc. After receiving your order, we will call you or email you to verify your information.
  • How to finish an order?

    If you are satisfactory with the item you have purchased, you just need check out. Your order will be completed.

  • How to check order status?
    You should sign in first with the correct email address and password that is the same you use when you made the order. Then click the button of "My Account", and then you can see your order status.
  • If a very large order is delivered from China to my country, will my order be seized by customs?
    Yes, it is a possibility. We suggest you to ask us in advance to split your orders into several smaller packages, to be shipped out on different days to avoid possible seizure.
  • What is ericdress purchase flow?
    1. Buyer searches for products and place an order at ericdress.com: search for and evaluate an item, communicate with Seller, and then add to cart.
    2. Buyer makes payment, which ericdress will hold until Buyer authorizes its release to Seller.
    3. Seller delivers package. When the payment is confirmed, Buyer will get tracking information.
    4. Buyer receives package and checks quality and quantity of item(s).
    5. Buyer completes order and gives feedback and product review; payment is released to Seller.
  • How is the product quality on Ericdress.com?
    Our staffs have strict standard on professionalism, experience and credibility. We provide you with not only 100% Guaranteed Quality and Service, but also low price. Customers’ satisfaction is our pursuit, and we are willing to try our best to give you the best product and service. If you have any suggestions or questions, please do not hesitate to contact our customer service.
  • What if I can't find my dreaming dress?
    If it is a custom made item, and you have the picture of the product you want, then you can contact our customer service at service@ericdress.com with specific information (confirm the material, color, size, etc.). With your confirmation, we can ensure you whether we can make the item for you.
  • What if I am making a large / bulk order?
    Regarding to a Large / Bulk Order, you can place order directly from ericdress.com according to order process, and follow guidance of the order placing process.

    We will provide you with personal customer service for large volume wholesale orders and discuss the shipping options fully.

    If you place a large volume order quotation, our VIP Customer Manager will serve you:

    Email: service@ericdress.com